FREE DELIVERY WHEN YOU SPEND £50 OR MORE!

FAQS

Are your products paraben free?

ALL OF OUR SHAMPOOS AND CONDITIONERS ARE PARABEN FREE, EXCEPT FOR THE KERATIN SHAMPOO.

Are your products sulphate free?

ALL OF OUR SHAMPOOS AND CONDITIONERS ARE SULPHATE FREE.

THE ONLY PRODUCT TO INCLUDE A PARABEN IS THE MARK HILL PERFECTING POLISH.

Are your products tested on animals?

NONE OF OUR PRODUCTS ARE TESTED ON ANIMALS.

BOOTS MANUFACTURE OUR PRODUCTS ON BEHALF OF US AND HAVE A VERY STRICT ANIMAL TESTING POLICY.

How do I dispose of my electricals?

IN ORDER TO MINIMIZE HAZARDS TO HEALTH AND THE ENVIRONMENT AND ENSURE THAT MATERIALS CAN BE RECYCLED, THIS PRODUCT SHOULD BE DISPOSED OF AT A SEPARATE COLLECTION FACILITY FOR WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT. CONTACT THE FREE HELPLINE 0800 915 9023 (UK) OR 1 890 708091 (ROI) OR SEE WWW.RECYCLE-MORE.CO.UK OR WWW.RECYCLEMORE.IE FOR FURTHER DETAILS. 

What warranty do I get with my electricals?

THE WARRANTY PERIOD PROVIDED WITH OUR ELECTRICALS IS SPECIFIC TO EACH PRODUCT, SEE BREAK DOWN BELOW:

SALON PROFESSIONAL HAIRDRYER - 4 YEARS
SALON PROFESSIONAL STRAIGHTENER - 4 YEARS
SALON PROFESSIONAL HEATED ROLLERS - 4 YEARS
SALON PROFESSIONAL CURLING WAND - 4 YEARS
PERFECT BLOW DRY KIT - 4 YEARS
2-IN-1 STRAIGHTENER - 2 YEARS
EFFORTLESS UNDONE CURLING TONG - 2 YEARS
PICK N MIX HANDLE - 2 YEARS
PICK N MIX SMALL BARREL - 2 YEARS
PICK N MIX MEDIUM BARREL - 2 YEARS
PICK N MIX ELLIPSE BARREL - 2 YEARS
PICK N MIX WICKED WAVER - 2 YEARS
PICK N MIX CORKSCREW BARREL - 2 YEARS

Do I need to register my warranty?

NO, AS LONG AS YOU KEEP YOUR PROOF OF PURCHASE YOU WILL BE COVERED UNDER OUR WARRANTY.

What is your returns policy?

BOOTS RETURNS POLICY: YOU CAN RETURN ANY UNWANTED PRODUCTS FREE OF CHARGE WITHIN 28 DAYS FOR A REFUND OR REPLACEMENT. UNFORTUNATELY WE AREN'T ABLE TO EXCHANGE PRODUCTS. ANY BOOTS ADVANTAGE CARD POINTS COLLECTED AGAINST ANY PRODUCT(S) YOU RETURN FOR A REFUND WILL BE REMOVED IN ACCORDANCE WITH THE ADVANTAGE CARD TERMS AND CONDITIONS.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Why am I returning my Mark Hill product to Boots?

BOOTS ARE THE OFFICIAL MANUFACTURER OF MARK HILL PRODUCTS, AND THEREFORE HOLD THE LIABILITY FOR PRODUCT RETURNS.

Do you sell spare parts?

UNFORTUNATELY WE DO NOT SELL SPARE PARTS FOR ANY OF OUR PRODUCTS, AND WE ARE UNABLE TO HELP WITH ANY MISSING PIECES.

HOWEVER, IF A PART HAS BROKEN AND YOUR PRODUCT IS STILL UNDER WARRANTY, PLEASE TALK TO US TO SEE IF WE COULD REPLACE THE WHOLE PRODUCT.

Do you ship internationally?

UNFORTUNATELY WE DO NOT YET SHIP INTERNATIONALLY, PRODUCTS PURCHASED ON THIS WEBSITE ARE ONLY AVAILABLE FOR SHIPPING WITHIN THE UK.

HOWEVER, YOU CAN ALSO BUY OUR PRODUCTS FROM BOOTS STORES IN THE UK, ROI, THE GULF, NORWAY AND THAILAND.

Where can I buy your products from in the UK?

MARK HILL PRODUCTS ARE SOLD EXCLUSIVELY IN LARGER BOOTS STORES, WWW.BOOTS.COM AND WWW.MARKHILL.CO.UK ONLY. 

COLLECTPLUS

HOW DO I SELECT TO HAVE MY ORDER DELIVERED TO A COLLECTPLUS POINT?

WHEN PLACING YOUR ORDER YOU WILL BE ABLE TO CHOOSE COLLECTPLUS AS A DELIVERY OPTION ON THE DELIVERY OPTIONS PAGE BEFORE YOU GET TO THE PAYMENT PAGE OF CHECKOUT.

WHY IS COLLECTPLUS NOT AVAILABLE FOR MY CURRENT ORDER?

UNFORTUNATELY, SOME ITEMS CAN’T BE SENT TO A COLLECTPLUS POINT. THIS IS PROBABLY BECAUSE THE ITEM YOU WISH TO PURCHASE IS EITHER TOO LARGE OR TOO HEAVY FOR THIS DELIVERY METHOD.

PLEASE NOTE THAT THIS SERVICE IS ONLY AVAILABLE FOR SUITABLE ITEMS BEING SHIPPED TO CUSTOMERS IN THE UK.

HOW MANY COLLECTPLUS POINTS ARE THERE?

COLLECTPLUS HAS THOUSANDS OF STORES THROUGHOUT THE UK AND NORTHERN IRELAND. THESE COULD BE YOUR LOCAL CO-OP, MCCOLLS, BUDGENS OR SPAR, AS WELL AS MANY INDEPENDENTLY OWNED CONVENIENCE STORES AND NEWSAGENTS AND PETROL STATIONS. UNFORTUNATELY, THERE ARE NO COLLECTPLUS POINTS IN THE CHANNEL ISLANDS OR AT BFPO LOCATIONS AT THE MOMENT.

WHERE IS MY NEAREST COLLECTPLUS POINT?

DURING CHECKOUT, WHEN YOU SELECT COLLECTPLUS AS YOUR DELIVERY METHOD, YOU WILL ALSO BE ABLE TO SELECT YOUR NEAREST COLLECTPLUS POINT. ALTERNATIVELY THE COLLECTPLUS WEBSITE OFFERS A POSTCODE OR LOCATION SEARCH. CLICK HERE TO FIND YOUR NEAREST POINT.

WHEN ARE COLLECTPLUS POINTS OPEN?

NEARLY ALL COLLECTPLUS POINTS ARE OPEN EARLY ‘TIL LATE, 7 DAYS A WEEK. THE OPENING TIMES FOR YOUR LOCAL COLLECTPLUS POINT WILL BE SHOWN AS YOU CHOOSE YOUR PREFERRED POINT WHEN PLACING YOUR ORDER.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AT MY CHOSEN COLLECTPLUS POINT?

ONCE YOU HAVE SUCCESSFULLY PLACED AND PAID FOR YOUR ORDER, YOUR ITEM(S) WILL BE PROCESSED AND SHIPPED TO YOUR CHOSEN COLLECTPLUS POINT. YOU WILL RECEIVE CONFIRMATION FROM COLLECTPLUS VIA EMAIL AND/OR SMS ONCE YOUR PARCEL IS AVAILABLE FOR COLLECTION. THIS WILL INCLUDE YOUR UNIQUE COLLECTION CODE. PARCELS ARE DELIVERED TO COLLECTPLUS POINTS MONDAY TO SATURDAY. A SPECIFIC TIME FOR ARRIVAL CANNOT BE GIVEN, PLEASE WAIT FOR YOUR ARRIVAL NOTIFICATION FROM COLLECTPLUS.

WHAT DO I NEED TO TAKE WHEN I COLLECT MY PARCEL?

PLEASE TAKE YOUR COLLECTPLUS COLLECTION CODE AND PROOF OF ID WITH YOU WHEN YOU GO TO THE COLLECTPLUS POINT TO COLLECT YOUR PARCEL.

WHEN MAKING A COLLECTION, WHAT ID IS ACCEPTED?

COLLECTPLUS POINTS ACCEPT THE FOLLOWING FORMS OF ID:

  • DRIVING LICENCE
  • UTILITY BILL
  • MOBILE PHONE BILL
  • WAGE SLIP
  • BANK STATEMENT
  • CHEQUE GUARANTEE/CREDIT/DEBIT CARD
  • BANK/BUILDING SOCIETY BOOK
  • PASSPORT
  • CHEQUE BOOK
WHAT SHOULD I DO IF I LOSE MY COLLECTION CODE FROM COLLECTPLUS?

IF YOU HAVE LOST THE COLLECTION CODE SENT TO YOU BY COLLECTPLUS VIA EMAIL OR SMS THEN PLEASE CLICK HERE TO VISIT THE ‘HELP & ADVICE’ SECTION ON THE COLLECTPLUS WEBSITE AND FOLLOW THE INSTRUCTIONS ON ‘HOW DO I GET THE COLLECTION CODE TO COLLECT MY PARCEL?’

WHAT SHOULD I DO IF I DON’T RECEIVE MY COLLECTION CODE FROM COLLECTPLUS?

IF YOU HAVEN’T RECEIVED AN EMAIL OR SMS FROM COLLECTPLUS WITH YOUR COLLECTION CODE AND THE PARCEL’S ESTIMATED DATE OF ARRIVAL HAS PASSED, THEN PLEASE CLICK HERE TO VISIT THE ‘HELP & ADVICE’ SECTION ON THE COLLECTPLUS WEBSITE AND FOLLOW THE INSTRUCTIONS ON ‘HOW DO I GET THE COLLECTION CODE TO COLLECT MY PARCEL?’ IF YOU STILL NEED HELP THEN PLEASE CONTACT THE COLLECTPLUS CUSTOMER SERVICE TEAM ON 01923 601616 OR 0845 270 9888 AND THEY WILL BE ABLE TO HELP YOU. (PLEASE NOTE THAT CALLS TO THE 0845 NUMBER COST 1P PER MINUTE FROM A LANDLINE AND BETWEEN 20P – 40P PER MINUTE FROM MOBILES, CALLS TO THE 01923 NUMBER WILL BE CHARGED AT YOUR STANDARD RATE).

CAN SOMEONE ELSE COLLECT MY ORDER ON MY BEHALF?

YES, IT IS POSSIBLE FOR SOMEONE TO COLLECT YOUR PARCEL ON YOUR BEHALF, BUT THEY MUST HAVE YOUR PROOF OF ID AND YOUR COLLECTION CODE.

WHAT IF MY ORDER INCLUDES BACK-ORDER ITEMS?

YOUR ORDER WILL BE SPLIT IN TWO. YOUR IN-STOCK ITEMS WILL BE PROCESSED AS USUAL FOR COLLECTION AT YOUR NOMINATED COLLECTPLUS POINT. YOUR BACK-ORDER ITEMS WILL BE PROCESSED AND SENT ONCE THEY ARRIVE IN OUR WAREHOUSE. IN THIS INSTANCE YOU WILL RECEIVE TWO NOTIFICATIONS OF DELIVERY FROM COLLECTPLUS AND TWO BARCODES, SO DO MAKE SURE THAT WHEN YOU ARE COLLECTING YOUR BACK-ORDER ITEM THAT YOU TAKE THE CORRECT COLLECTION BARCODE WITH YOU.

HOW LONG WILL I HAVE TO COLLECT MY PARCEL?

YOUR PARCEL WILL BE HELD AT BY COLLECTPLUS AT THEIR COLLECTION POINT FOR 10 DAYS BEFORE BEING RETURNED TO US. YOU WILL RECEIVE REMINDERS FROM COLLECTPLUS AFTER 3 DAYS AND 7 DAYS OF THE PARCEL ARRIVING AT THE COLLECTION POINT IF YOU HAVEN’T ALREADY COLLECTED YOUR PARCEL. IF YOUR PARCEL IS RETURNED TO US IT WILL BE PROCESSED AS A RETURN AND A REFUND WILL BE ISSUED. YOU MAY STILL BE CHARGED FOR THE COLLECTPLUS DELIVERY COST.

WHAT SHOULD I DO IF MY PARCEL ISN'T AVAILABLE WHEN I ARRIVE AT THE COLLECTPLUS POINT?

PLEASE CONTACT US AND WE WILL LOOK INTO IT.

ONCE MY ORDER HAS BEEN DESPATCHED, CAN I TRACK IT?

YES, COLLECTPLUS PROVIDES A TRACKING SERVICE WHICH ALLOWS YOU TO SEE WHERE YOU PARCEL IS. COLLECTPLUS WILL ALSO PROVIDE SMS UPDATES IF A MOBILE NUMBER HAS BEEN PROVIDED.

WHAT SHOULD I DO IF I DON’T WANT MY ORDER ANYMORE?

IF, YOUR ORDER HAS ALREADY BEEN PROCESSED, PLEASE DO NOT COLLECT THE PARCEL FROM THE COLLECTPLUS POINT. ANY UNCOLLECTED ORDERS WILL BE RETURNED TO US AFTER 10 DAYS AND A REFUND WILL BE ISSUED. YOU MAY STILL BE CHARGED FOR THE COLLECTPLUS DELIVERY COST.

WHAT IF I WANT TO RETURN AN ITEM I HAVE COLLECTED FROM A COLLECTPLUS POINT?

IF, WHEN YOU PICK UP YOUR PARCEL, YOU DECIDE THAT YOU DON’T WANT ALL OR PART OF THE ORDER, OR AN INCORRECT ITEM HAS BEEN SENT, PLEASE FOLLOW OUR NORMAL RETURNS PROCESS